Initial Conditions of service

1. Exclusive Alterations is independent of Angelica bridal.
2. All dresses must be paid for in full before we can start work on them.
3. Any concerns regarding alterations after the first fitting will be dealt with by us via our contact details.
4. Any additional work or changes will carry an extra charge.
5. The balance must be paid for on the final fitting date before the dress can be taken away.
6. This is the date when the garment can be taken away.
7. Wedding dress rush fee: Under two week £120. Under four weeks £95.
8. Any extra fittings needed due to not having your shoes will be charged at £45.
9. After Completion: After the alterations are completed any further try-on appointments will carry a £45 appointment fee.

GENERAL TERMS AND CONDITIONS (“GT&C”)

Whereas Executive Clothing Limited (“ECL”) a private limited company registered in England, trading as Richard Thomson Exclusive Alterations, is able to provide alteration services for wedding dresses, these Terms and Conditions (“GT&C”)
govern its relationship with its Customers for its services.

1. These GT&C constitute the entire understanding and agreement between the Customer and ECL. They may be changed by ECL in order to enable it to maintain the efficiency of its service to Customers and /or to comply with its legal obligations.
Changes shall be noticed to Customers via ECL’s website when Customers shall have 10 business days to object to them in default of which, they will be deemed to have accepted them.

Appointments

2. All fittings arc by appointment. It is essential to either keep to the appointed time or inform us of delays or cancellations. We reserve the right to charge for missed appointments if no notice or less than 24 hours’ notice is given for cancellation.

Estimates and Pricing

4. ECL’s standard price list has been prepared as a guideline only for basicalterations that only include:
a) taking up the hem
b) taking side seams and the bustle and loop.
5. More complex alterations that require more fittings and work will be priced by the tailor at the Customer’s first fitting.

Deposits and Payment

6. Full payment is required at or prior to collection. In most cases a 50% deposit is required prior to commencement of any alterations.

Completion of Alterations

7. Alterations are normally completed within three fittings unless otherwise stated. Charges of an additional £60 may apply to urgent alterations. Customers must ask ECL’s tailor about such alteration appointments and any additional costs that may be
involved.

Uncollected Items & Disposal

8. Any items that remain uncollected may be sold or disposed of to cover ECL’s costs. This will be within six weeks of ECL’s written notice of collection (includes notices sent electronically). If a Customer requires storage, ECL can store bridal gowns and other alterations for longer than six weeks if the Customer’s arranges this in writing with the ECL tailor responsible for the Customer’s work. A storage charge may apply then.

9. Garments and materials relating to unpaid orders remain the property of ECL and may be disposed of if not paid for within 30 days of the invoice date. Court action may also be taken to receive any outstanding balance.

Work Specification and Defects

10. For each garment a detailed description will be prepared by the tailor. Garment alteration instructions will be agreed between the Customer and ECL’s tailor at the first fitting. If there is any customization in the design of a garment, the alterations will
be based on the information provided at the time of the Customer's initial request (this will be at the first fitting). Any changes in the design by the Customer after this initial request shall be subject to additional charges.
11. All gowns will be steamed and placed into a wedding bag ready for collection. We advise Customers to not fold or store garments in a tight space which will cause creasing. ECL is not liable for any creasing caused by a Customer’s transporting
method.
12. A copy of the Customer’s instructions for the work will be given to the Customer at the fitting. Upon completion of the work specified, the garment will be quality control checked and if found to be unacceptable to the Customer as a result of the
alterations not being carried out in accordance with the instructions, ECL will rectify the work at its cost.
13. On collection, the Customer is obliged to try on the garment and immediately inspect it thoroughly for any defects. ECL cannot accept responsibility for any further or remedial alterations connected to the original work after collection and final
settlement of its invoice for the work.

14. If the work is cancelled by the Customer for any reason, the balance becomes payable straight away and the garment must be collected expeditiously. 

15. If the wedding date or deadline for the work changes, whilst ECL will attempt to work to the Customer’s changed situation, it cannot guarantee that it will be able do so.
16. ECL is not liable for fabric prices going up post quotation. However, due notice will be given to Customers before the fabrics are ordered.
17. Whilst ECL will take all reasonable care to recommend fabrics it considers most suitable for the work or may use the fabrics provided or recommended by the Customer, it cannot guarantee that the fabrics that are used will be suitable for the
work.
18. ECL uses work systems for the work it considers appropriate and relevant for the work. However, it is open to the Customer requesting a particular system to which it will give due consideration but cannot guarantee to accept.
19. Whilst ECL will take all due care to ensure that the colours and shades on fabrics and designs on trim, including lace are as specified, this cannot be guaranteed.
20. The extent of ECL’s liability for any work defects shall be limited to the amount payable or paid for the order for the work.
Customer’s Obligations
21. Customers are to bring the shoes that they are going to wear on the day with the dress so as to ensure the length of the dress is altered perfectly.
22. ECL asks Customers engaging it to make sure they are not planning to change their body weight. That is because it takes a lot of work and time to alter a wedding dress and as such, planned weight loss once the once the work has started, will mean the same work will have to carried out again which will lead to additional costs
for the Customer.
23. Generally, weight gain is likely to affect the final stages of the work. In that regard, if the Customer’s weight increase/decrease happens close to the completion of the work, certain parts of the garment may have to be re-altered at ECL’s discretion and charges may be made for the time and materials involved.
24. If garments don’t fit due to the Customer’s increase or decrease in weight or any other reason beyond the control of EC after the garment is collected, further alterations if requested by the Customer shall be at the Customer’s cost.

25. Customers are to bring to the fitting the bra they intend to wear on the wedding day. ECL’s tailor then will be able to do the fitting based on it or its shape. ECL has a variety of cups that can be used upon the preference of the Customer and can also
advise on other options and underwear that can be worn.
26. The Customer must pay the full amount due and is not entitled to set-off any amount, make deductions or withhold sums due without the written consent of ECL.
27. Alterations should be ordered as close as possible to the wedding date so as to ensure the best possible result.
28. Late arrival for the work should be avoided as as this could affect the time and attention allocated to the work.
29. Customers are to raise any questions about the fit and finish of the garment involved both during fittings and before collection as raising such questions after the garment is collected won’t be acceptable to ECL.
30. Last minute changes to the work which are initiated by the Customer are likely to incur further costs.
31. Garments must be inspected before and when they are collected as ECL cannot be responsible for damage to the garment after it has left its possession.
32. Customers are required to behave appropriately and take due care when attending fittings and to appreciate that they are in a workplace setting with many sharp object about.
33. Customers are expected to give ECL as much advance notice as they can if they intend to bring guests to the consultations and fitting in order that ECL may be able to properly accommodate them.
34. When Customers sign ECL’s contract, they confirm that they have been given the opportunity to review it with a professional third party and upon signing it, freely consent to its terms and conditions. 

Governing Law & Dispute Resolution

35. ECL’s contracts with its Customers are governed by the laws and courts of England. In the event of a dispute, the matter is first to be raised with ECL’s director informally. Should the Customer not be satisfied with the outcome then, either party
may propose a mediator nominated by the Civil Mediation Council on the basis that the mediation is to be held online and at the cost of the person initiating the mediation. Should the mediation deliver a settlement, then the cost of the mediation shall be borne by the parties in equal proportions.

Severability
36. Any provision of this GT&C that is found to be prohibited or unenforceable by law will be ineffective to the extent of that prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability
of that provision.
37. The individual obligations in this GT&C are severable. Should any specific section or provision be found unenforceable for any reason, the remainder shall still be binding and effective.

Complete Agreement
38. This GT&C and ECL’s attendant relevant written agreement for services, constitute the entire agreement between the Parties for services and supersedes all communications between them unless specifically agreed in writing by mutual
consent which may include, but are not limited to: negotiations, understandings, agreements, representations, verbal or written with respect to any matter referred to in this GT&C.
39. All obligations and duties a Client has agreed to herein to be binding after the termination of this Agreement, shall survive the termination of this Agreement or the relationship created hereunder.

Privacy Policy
40. ECL’s Privacy Policy sets out the type of information it collects on its Customers, why it has the information, how the information is stored and a Customer’s right to it.
a) ECL currently collects and processes information that identifies its Customers personally which may include their mobile phone, email and address. How ECL gets the personal information and why it has it
b) Most of the personal information ECL processes is provided to it directly by Customers when they place orders for its services. However, ECL may also receive

Customers’ personal information indirectly from other general sources.
c) ECL uses the personal information its Customers gives it in order to provide its services to them and may share this information with other individuals or organisations solely for the purpose of enabling it to provide its services to its
Customers. ECL never sells its Customers’ personal data.
d) Under the UK General Data Protection Regulation (UK GDPR), the lawful bases ECL relies on to process its Customers’ information are: –
1) The Customers’ consent. Customers are able to withdraw their consent at any time. This can be done by contacting: Richard Thompson
<Richardthompson008@gmail.com>

2) ECL’s obligations under its contract with its Customer
3) legal obligations imposed upon ECL
4) ECL’s legitimate or vital interest or if ECL is required to perform a public task. ECL’s Cookies Policy

41. A “cookie” is a piece of information, like a tag, which some websites create on a PC. ECL’s cookies allocate each user of its website with a unique random number.

The cookies that are used on ECL’s website are not utilised for the collection of any personal information. In fact, they will only be used to analyse visits to the website and to any other websites or track any internet searches made whilst a user is on
ECL’s website. The information collected via cookies will only be used to track movement on ECL’s website and for statistical analysis. How ECL stores its Customers’ personal information
42. ECL’s Customers’ information is securely stored and kept for 6 years after which time it is deleted by using the most efficient ways for this of which ECL is aware.
43. ECL appreciates it needs to keep its Customers’ personal data safe and secure. It takes this obligation very seriously.
44. ECL’s Customers’ personal information is accessible on a work – specific basis and all ECL’s staff members undergo data handling training as part of their induction and ongoing development. Generally, ECL’s policy is to keep as little of its
Customers’ personal data as possible and it has specific technical controls in place to restrict access to its Customers’ personal data.
45. It is not ECL’s policy to transfer its Customers’ data to countries outside the United Kingdom. Links to other websites
46. ECL’s Privacy Policy does not apply to third party websites that may be accessed from its website. ECL’s Sale
47. If ECL is sold or integrated with another business its Customers’ details may be disclosed to the new business. ECL will tell its Customers if this happens and give them the opportunity to request suppression or deletion of the data at that time.

Changes to the Privacy Policy
48. ECL endeavours to ensure that its Privacy Policy is reviewed regularly and that changes to it are notified to Customers via notices on its website.

Customers’ data protection rights
49. Under data protection law, Customers have the right of access to their personal data. Copies of the personal information held may be requested and also, Customers have the right to ask that ECL corrects the personal information held if it
is considered to be inaccurate. Customers also have the right to ask ECL to complete information they think is incomplete.
50. In addition, Customers have the right in certain circumstances to ask ECL to erase their personal information, restrict its processing and can object to its processing.
51. Customers have the right to request that ECL transfers the personal information they give ECL to another organisation, or to them, in certain circumstances.
52. Customers are not required to pay any charge for exercising their rights under ECL’s Privacy Policy and ECL has one month to respond to requests from Customers who may contact ECL via the contact details in the footer should they
need to make a data privacy request.

How to complain
53. If Customers have any concerns about our use of their personal information, they can make a complaint to ECL at: Richard Thompson <Richardthompson008@gmail.com>. They can also complain to the ICO via its website: https://www.ico.org.uk , if the Customer is unhappy about how ECL has used their personal data. Richard Thompson Exclusive Alterations is a trading name of Executive Clothing Ltd (ECL), a private limited company.